Luminator Technology Group RMA Request Spare Part Order

Spare Part Order

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  1. RMA process
    1. Please fill in the WEB RMA form completely. Do not forget to confirm, that you have read our RMA conditions and fully agree to them.
    2. The RMA form should be sent to the LSC by pressing the button ‘’send’’.
    3. Our repair service checks whether the claim is covered by warranty or a chargeable repair will be necessary (depending on your decision). Then you will receive an RMA number by the LSC.
    4. Please print the RMA form.
    5. Send the defective goods along with the RMA form to the specified LSC address.
  2. RMA conditions
    1. Please make sure that you follow the RMA instructions carefully. That avoids unnecessary costs and enables the repair service centre to carry out the work efficiently, and the equipment will be returned to you in an appropriate period of time.
    2. Please make sure that all the goods you intend to send to us are really flawed. This helps to avoid unnecessary costs.
    3. Your consignment sent to the LSC must be shipped duty paid and carriage free (Ulm, DDP). Furthermore, you as the consignor have to bear all costs and risks concerning the transport of the product to the destination. You are also obliged to bear all carriage costs, both for the export and the import and you are responsible for all customs regulations as well. The consignor has to use a proper packing and has to make sure that the goods are packed safely for transport. Consignments which are not shipped carriage free or duty paid to the LSC cannot be processed, and in case of returning the consignment, LSC is not committed to take over freight-free shipping to your home address.
    4. Please make sure that the RMA form is enclosed to the consignment. After receipt of all necessary information, the RMA process can start. If we do not receive the entire information required within four weeks, the consignment will be sent back to your home address.
    5. Products based on proof of fault within the warranty period will be repaired or replaced by the LSC.
    6. If we cannot accept a warranty claim (for example if the product was damaged by improper handling or transport damage), our LSC will get in contact with you to discuss the next steps (repair/replacement liable to costs or return). If the warranty period has expired, you have to accept the following costs:
      • costs of repair according to expenditure and material (if possible to repair)
      • handling flat rate of € 120,00 per position
      • costs for replacement product (if impossible to repair)
      • freight costs (no freight costs will be charged in case of warranty)
    7. If no error will be detected in the returned goods, following costs will arise: handling flat rate of € 120,00 per position, freight costs (according to expenditure)
    8. We are anxious to carry out repairs or provide a replacement as quickly as possible. Please take into consideration, if products or spare parts are not in stock, we would request your understanding that processing time could take somewhat longer.
    9. Terms of payment: 14 days net without deduction

Due to recent events associated with the global pandemic and subsequent work restrictions and amended schedules, repairs are likely to be delayed.

In urgent cases, our support technicians may be available to support you remotely, therefore repaired items should not be shipped.
Details can be found at: https://www.luminator.com/en/service/technical-support.html

If you have an urgent repair, please open a RMA and then contact our staff directly to prioritize the repairs (info@ltg-service-center.com).

We thank you for your understanding and look forward to supporting you more quickly when we can operate under normal circumstances.

With best regards,

Luminator Service Team

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